“Gavin has been working with us for some time and has impressed with the coaching, mentoring and training of the sales time which has resulted in demonstrable ROI for the business.
As a result of that high quality work Gavin is also now working with the Senior Management Team and Director level to help us deliver a sustainable growth strategy for both hotels.
Gavin has impressed with his ability to: understand our business; identify quick wins; work closely with the sales team at all levels; getting us to identify the key things that will add value, make a difference in the long term and achieve results”
“Gavin worked with us on a specific short-term project to ensure the smooth transition of our business through a re-branding exercise. Throughout the project from assessment through planning to delivery Gavin was a delight to work with and provided real tangible results that helped enable us to ensure the success of the project. His contacts and industry insight were particularly invaluable.”
“We have been working with Gavin from Winning Edges for the past 12 months to create a roadmap to review our overall sales strategy for both the reactive and proactive teams at The Abbey Hotel, Golf & Spa (Redditch) and Lea Marston Hotel & Spa (Sutton Coldfield). During this time we have re-written our entire sales and marketing process which has challenged our way of thinking and working. Gavin has more than delivered on his ROI promise and we have seen competitive growth throughout, so much so that we have signed up to another 12 months and extend the project to other departments within the hotels”
“The feedback from the guys was really positive and all were really impressed with your interpretation of the brief and the outcome!”
Interesting points raised within this session
Very enjoyable training session – very relate-able. Thanks
Very good overall
It gave me more to think about with staff in my department
Nice to be refreshed on ways to approach staff about coaching etc
Very useful. Will definitely start coaching sessions with staff and make more time to spend with staff.
Really worth doing – have learnt a lot about coaching
As helpful as ever – thank you Gavin
Nice group size today – more involved
Very good – I definitely need to get a member of the team engaged and this helped me a lot
Courses nicely spaced – gives time to think and absorb different aspects
Shorter training sessions much more beneficial that spending 2/3 whole days – thank you
Some good points taken from seminar that relate to my job
Interesting and helped with issues in department by furthering my knowledge
Factual; to the point; no waffle – spot on
Interesting aspects; knowledgeable training with elements to learn from.
Interesting, very helpful and useful – will take into my team.
Good and informative
Really enjoyed the training – looking forward to the coaching training.
Enjoyed the different aspects of management talked about
Some interesting points to take to my team
Great ideas to look at for development
Liked the video sections which made the training more interesting
Explained very well – easy to understand
Excellent Communication skills
Excellent – good training
Good communication and general presentation
Training very clear – understood
Informative and to the point
Found the program very interesting and helpful – thank you.
I enjoyed the training and learnt a lot of things and strategies to contribute and share to the workforce of the hotel and how to improve the customer service. Thanks you for this opportunity.
Enjoyed the training. Making people think what we need to do in our job and how we can improve.
Very positive and uses own personal experiences as examples which keeps it interesting.
Gavin is a really nice man. Interesting slides.
Enjoyed hearing others encounters and experiences.
Content was very good. Managed to put point across through many visual ways.
Enjoyable, interesting, understandable, fun. Not too many long words!!
Gave good advice and made all targets about customer service clear
Inspiring, positive and achievable.
Learned a great deal in today’s training session – how I can be more helpful in the future and to be more understanding of their needs and of the services we provide in their rooms.
Makes us more aware to step up our game into making sure we deliver a good/excellent service
He was straight to the point with everyday potential problems and how to avoid them or solve them properly
Taught good tips on how I can make a customer experience better. How important the customer really is. How can I offer more towards a customer.
Good points, memorable tips.
Was an interesting training session which was relaxed and well paced
Involved everyone – very good
Friendly and fun – good eye contact with everyone
Content was inspiring
Interesting points about the cost of attracting new customers against loyal/returning customers – thank you
It makes you realise we can do more with just a little more thought about our approach to guests at the hotel.
Very interesting and motivating with interesting mix or real life stories and examples and academic matrices.
It could move the customer service of the hotel forward.
Good information to think about that you would not think of usually.
Very good training I picked up lots of good tips
Very informative and helpful
It’s nice to have it spread across several days to allow it to sink in and enable us to take action and then ask questions on the next step to assist in change
Interesting view in selling culture in hotel/office business
Training not too long – kept the attention very well
Great length of time 2-3 hours perfect – not boring at all
Very informative and easy to understand and follow
Not too much information thrown out all at once
Thank you for your support – was outstanding
Very good tips which will be very helpful to anyone’s job role
Very good and relaxed atmosphere
Open question section was a good reminder
Good exercises during training, supporting content of the training
Easy to implement changes and suggestions
Again – perfect length of time and plenty of info.
Really useful skills to know delivered in a way that makes sense
Games and video broke up the slide show and broke the ice